Her loudest applause however came when she discussed London’s Metropolitan Police Service (The MET) and the brand image of Scotland Yard. The investigation skills of their officers and forensic departments are in demand all
over the world ; and she encouraged her young audience to work together with
the police rather than against them - better still to work for them!
Lynda was instrumental in working with the Metropolitan Police in helping it change from what was once known as a police ‘ force ’ into what is known today as the Metropolitan Police ‘ Service ’. This has encouraged its 40,000+ employees to accept a changing culture in their customer relations with the public they serve.
Her police case work is covered in her two books in the Sunday Times Business Skills series.
Lynda's work with The MET on improving customer relations within London's City of Westminster has helped earn that Borough an accolade of being 'visionary and innovative' from the UK's HMIC (Her Majesty's Inspectorate of Constbulary).
Lynda was passionate about strengthening public/private sector partnerships. Her audience learned how community and sector policing, now being developed across The MET to restore reputation and improved performance results, was the envy of other police forces in the EU including Eastern Europe.
Asked afterwards about LKT's speech, an eighteen year old said he would always remember Lynda saying... 'If you stop caring you stop winning'. He's also thinking of becoming a cop!