Home | Key Skills | Biography | New books 2017-18




What the clients say...

BAA plc

"LKT gives clear messages on how to run a successful business in the modern world and she has shown how simple rules have helped companies on the road to corporate excellence. Lynda's scope is certainly impressive."

BAE Systems

"Your session was the most highly rated of our international customer symposium ... we do appreciate the energy you put into your presentation. 'Inspirational' was a much quoted reference in the feedback..as our Chairman said, 'Great!'"

BIBA - British Insurance Brokers Assoc

Last year Lynda King Taylor addressed two major annual conventions of some 1000 delegates from the financial services industry. The British Insurers Brokers Associatino [BIBA] and the LIA - the UK's leading professional association for all those who give and support personal financial advice. The Chairman of BIBA said of Lynda's speech at their annual conference in Belfast "We endeavour to bring to our Conference high quality speakers whose presentations can broaden our delegates vision and help them in the leadership of their businesses. Lynda's powerful presentation certainly fulfilled that objective and was very well received"

BT and AT&T

International telecoms services provider to multinational companies said of Lynda King Taylor on her call-centre management & staff development input: "we are absolutely delighted with Lynda's work and her total professionalism in delivering."

BUPA - the largest UK private medical insurance cover group

"She only had an hour's slot at the event at Manchester United, but we could have listened to her all day."

CIPFA -Chartered Institute of Public Finance and Accountancy

CIPFA is the leading UK accountancy body for the public services providing education and training. They invited Lynda KT as key note speaker to their major annual conference.   With more than 95% of the large audience giving her "excellent" and "very good" feedbacks, one Director of Finance and Resources from a major UK NHS Trust said Lynda's presentation was "shock, awe and totally captivating"

Common Purpose

Thanks ++ You walk the talk and your warmth and smile are striking. Looking forward to working again with you soon

Senior Programme Director

THANK YOU so much for your fascinating input on our Power Game. It was really interesting and exciting. The participants really valued your input and the feedback was fantastic.

Senior Programme Co-ordinator

"Lynda presented some very pertinent points to a mixed audience in a way that will be remembered and acted upon. The role of the School Business Manager is becoming increasingly important in schools and the examples Lynda highlighted from large private sector companies struck a chord with them. Lynda delivered her messages with power, humour and integrity and I could see by the response in the audience and in conversation with several of them afterwards, and during the networking groups, that it was very well received".

John Porter




EPIC - Ex Police Officers in Industry & Commerce conference

"Tremendous show, hugely appreciated by audience. Excellent presentation"
Special Contingency Risks, Willis Group

Delegates and Committee feedback

"A breath of fresh air - tremendous speech"

'A polished professional'

"Exceptional experience, and thoroughly entertaining with it'"

"Great presentation, with lovely touches of humour'"

European Study Tours

"'Our 'Future in Europe' - Seminar for almost 4000 of the crème of 5th and 6th formers at the Palais de Congres, Paris was the best programme yet … Thank you for your excellent presentation on UK business successes in Europe - the student audience certainly enjoyed your enthusiastic delivery."

Executive PA Magazine & THE TIMES - Crème de la Crème Annual Conference

"Delegates were extremely motivated by your enthusiasm, understanding and energy. You struck just the right chord, reassuring delegates they are a vital part of their organisations and pinpointing ways to be more effective for their managers."


"The colour, independent and very different views that you (LKT)
brought enhanced and enriched the conference enormously. I think your
facilitation style was very entertaining and exciting for the people -
thanks so very much from us all at ExxonMobil the world's no 1!"

"Many thanks for being a highlight of our year".

Customer Service Manager, Europe

GCA - The Garden Centre Association Winter Conference, Manchester

This was deemed a highly successful conference.  The success of any event is due to many factors but paramount is the role of the speaker, those who put themselves before the spotlight.  We are extremely grateful for the huge part Lynda King Taylor played.  Her commonsense approach to issues that confront us all….. the emotion with which she shared her ideas on customer service… all issues that we have to take on board if we are to survive.  Once again, many thanks.

-Event Administrator

Hilton International - the Hotels Group.

"Whilst agreeing with our overall mission, she was always prepared to question our means of getting there. So much so that even the most cynical of our staff members were won around by her approach to managing change. 'A triumph'".

Harper Collins - Book Publishers

"...we like Lynda's style - the vim, vigour and total accessibility"

Hobsons plc

"Thank you so much for a super presentation - well judged and achieving exactly what we hoped for - motivated, stimulated and enlivened delegates, ready for the challenges of their various roles."

IKEA - AL FUTTAIM Trading Group, UAE

"It's been great to be part of your programme. In my task ahead as Customer Service Manager, I would love to be guided by you. Let me thank you for this enriching experience and I look forward to a continuing dialogue with you."

International School Heads & Business Managers Annual Conference:
UK-South Africa & USA

Lynda with Edward de Bono and Assistant Commissioner Tarique Ghaffur in the Metropolitan Police Commissioner's dining room at New Scotland Yard where they discussed the thinking necessary for innovative organisational change and which school heads and business managers consider to be essential for the future of education. This was discussed by Lynda at the international schools conference opposite which was video conferenced across the globe

Kwik-Fit - their CEO Sir Tom Farmer said:

... 'Lynda, you can't get better!'

LABC Services -Local Authority Building Control

"It was a pleasant change to hear a "management expert" give a presentation that was relevant and specific to our business rather than deliver an "off the shelf" presentation".

LABC National Business Development Director

Local Authorities BC Convention Feedbacks

"Lynda is to be thanked for providing a presentation that was thought provoking, entertaining, engaging and most important relevant. Her understanding of what makes our organisation tick was very impressive".

Chief Building Surveyor London Borough of Harrow

"The presentation was impressive. I left feeling that I had not done something wrong in my past life to be burdened with so many difficulties and hurdles to overcome. The positive way Lynda put across the notion of 'get on with what your dealt with' by comparing our organisation with others that are more well known and have considerably more difficulties, allowed us to put ours into perspective".

London District Surveyors Association

"LKTs speech was brill - we have a great deal of respect for her - her speech was smart, coherent and entertaining"

Head Hertfordshire Local Authorities BC

"I must say, again, how impressed I was with the enormous amount of positive feedback LKT generated following her presentation at LABC Convention . It certainly got tongues wagging, to say the least! "
Editor SiteLines (the magazine for the industry)


Hertforshire Local Government


Life Insurance Association's Convention - their Chief Executive said:

"Lynda’ speech at the LIA conference in Birmingham was brilliant. She certainly didn't pull any punches or as they say ' miss the target and hit the wall.' Our audience thought her presentation was superb "

further feedback from their Chief Executive on Lynda's successful work for them can be found at Latest LIA news. Discover how, as their CEO said:
“Lynda helped rescue our 20+ year Annual Conference which had successive years of falling attendances. Lynda faced quite a challenge, however the end result of her first class efforts, energy and total professionalism, made it our best attended conference for years”


"Thank you for speaking at our European Portfolio Congress. Your comments made a strong impression on the delegates, and we had very positive feedback one Salon took away 3 of Lynda's ideas to immediately change their business for the better."

Meetings Industry Association

"Thank you for starting the day at our Autumn Convention in such style. Your Keynote Address set the tone for the rest of the day and the end result was 'the best Autumn Convention ever".

Metropolitan Police Service, London

Lynda King Taylor at the Metropolitan Police Service Crime Academy in Hendon 2006 with other senior police officers including Assistant Commissioner Tarique Ghaffur CBE QPM & Edward de Bono the leading authority in the world in the field of creative thinking and the direct teaching of thinking as a skill. Her programme 'Tackling Crime through Innovative Thinking' has been used in her work with the Police Service to build community relations to better work together across cross-cultural communities for safer neighbourhoods and crime reduction. This work has led to Lynda earning a major Home Office 'Taking a Stand' Award in 2006 from the UK Prime Minster. Read more >>

Also Lynda's 'Winning Community Relations' programme here

"A great association - Lynda and the MET!" - "It has been an inspiration to see such commitment Her experience with commerce, combined with her knowledge of policing, makes her training approach unique" - "She has fire and drive" - " A breath of fresh air carrying high respect particularly with operational officers."



Lynda at the Metropolitan Police Service Crime Academy in Hendon 2006 with senior police officers including Assistant Commissioner Tarique Ghaffur CBE QPM, Commander Gibson, the Head of the Crime Academy & Edward de Bono

NATIONWIDE Building Society, UK

"LKT addressed a one day event of our senior technical managers on ' Surviving in Today's Business Environment ' The audience responses at the end of her programme were all rated highly & included comments such as : "My spirit has been lifted by her day with us" : "The day was informed, interactive and innovative" : "We were kept focussed: its forced us to listen: forced us to think - and it was interesting to see the approaches of other companies from outside financial services" : "She's certainly told me how I have not to be afraid to change" : "It's so easy in this job to get bogged down in the technical stuff and its been good to have Lynda help us to refocus on delivering extra to our customers" : "We took time out to refresh and Lynda has made a difference."

North East England - Women in Business Conference.

The Managing Director of
  the Conference event organisation REM Ltd said:

" As a conference organiser, I could not have made a better choice for an inspiring and motivating speaker than Lynda King Taylor (LKT) to address a business conference held in the North East.  Lynda joined, Prue Leith, Patsy Bloom and Penny Hughes to speak to over 100 prominent business figures on a wide variety of subjects.  The panel session at the end of the day proved to be a huge hit and Lynda's vibrant personality prompted rave reviews from the majority of delegates.  I would have no hesitation in booking LKT for any event that required a speaker who would make an audience sit up, think and enjoy."


The Performance Trust:

After a major conference of multi disciplines:

Her [Lynda's] view of customer service was strong,  controversial and thoroughly
          grounded in reality!   Every word she said at this international event has not only
          proved true but come back to haunt UK business. A 'must have' speaker for any
          business wanting to improve its performance."   

  Ken Tombs, Director of the Senior Management Team, the Performance Trust.
          (The European Foundation promoting performance improvement and brokering
           understanding between stakeholders and partner organisations)

Quality Scotland

Lynda ran a Masterclass for Quality Scotland which is dedicated to improving excellence in both business and the community across Scotland. See the programme. Another programme is due to be launched in 2007.

Delegate feedback included:

"I attended the Customer Service Master-class at The Hub in Edinburgh which was excellent. The entire day was remarkable".

"Thank you for being an inspiration".

"I would like to say how much I enjoyed yesterday, it was a really rewarding day and in a great location".

"Lynda has a professional presence - and what a wit with the afternoon team. Our group thought the day was 110%".

The Chief Executive of West Lothian Council, Alex Linkston also added that he had found the Masterclass event "very enjoyable".




 On behalf of all the London Conference Committee, can we extend our warm thanks for your (LKT) keynote address contribution to ‘Prophets on Profit’.  We certainly appreciated your concern to make the address relevant to the delegates attending.  It is a skill to be able to address delegates from a wide range of markets and industries and get the message across that basic business principles hold true for all business adventures.  Inevitably there are some delegates who struggle to see the relevance of blue-chip names like Virgin, Asda, Marks & Spencer to their own smaller ‘partnership’ problems.  However, we believe that your core business principles in today’s dynamic and changing world, cannot be too often repeated.  From those that attended, the message has come back that your address was enlightening.  Thank you again.


After Lynda's programme, The Head of the Roche event on customer & patient service and care in the community for nurses and hospital teams wrote :

" Please accept our very sincere and heartfelt gratitude for your excellent customer service. We have had so much super feedback on how much the nurses enjoyed your talk. I know that several were committed to going into their units and asking those questions (you raised). We really do appreciate all the energy you invested into ensuring your session was a success, so many many thanks"

Rotary Club of London

"Our audience ranging from small businesses, entrepreneurs, retailers to Ambassadors found Lynda 'captivating' and showed just how exciting women can be in business."

Scottish Enterprise -one of the world's leading economic development agencies.

Scottish Enterprise asked Lynda to make a presentation at their major awards evening for 'Investors in People'. A large business audience heard Lynda give - as Scottish Enterprise endorsed – an "entertaining and thought provoking presentation, receiving extremely positive feedback. Our entire team and audience felt the evening was a great success. Lynda made an excellent contribution".

The Royal Borough of Kensington and Chelsea, London


"What a star! You really were fantastic. Many people said how much they enjoyed your session and how stimulating it was."

Scottish Equitable plc

"Lynda was perfect for what we needed on day one of our UK conference her content and delivery scored the highest marks."

Shell UK

"Lynda was first class: she helped us to move forward when we were standing still, and showed what we needed to put in place to improve customer service. She made people want to be part of the team."

SOCAP in Europe

Lynda was a keynote speaker at the annual SOCAP conference which was held at London Zoo. She also co-presented a session titled 'Wow - Now that's what I call Service' with the Chief Executive SOCAP Europe, Derek Williams.

"Thank you very much for your great contribution to our Annual Conference at London Zoo and for all your fantastic help I hope to see you again at some of our other events and conferences in the future".

In recognition of her work, since 2011 Lynda is actively working with Derek Williams and his WOW national customer service awards to promote global best practice in recognising & achieving great customer service. If you want to know more please ring Lynda on +44 (0) 7775 658067, or why not have her come along to your organisation & share her ideas on achieiving excellence.

– Delegate feedback -

WOW! That’s what I call service!

  • Passionate
  • Again - good stuff - could have listened to quite a lot more, time permitting.
  • Spot on approach

The Chief Executive SOCAP in Europe says Lynda was "A Star"


South African Airways

"Excellent ability to tailor her programme for all our diverse audience and to promote the airline and its objectives at all levels. As popular as ever on her 7th repeat visit."

Sutcliffe Catering -Granada Group

From the Boardroom..."you are lots of fun and loads of substance!"

During 2003 the UK government approved the merger of Carlton and Granada to form ITV plc, an entity that is distinct from the grouping of UK commercial television licensees collectively described as 'independent television' (aka ITV).

Thames Valley Enterprise & Business Link -Government bodies

"First rate work - an excellent ambassador for Investor in People."

Texaco Group

"Invaluable in broadening the way we delivered customer service, particularly in our service stations' … A creative force able to communicate at all levels of an organisation."

Toyota and TNT in the UAE -sponsors of LKT’s Emirates conferences

"We will certainly bring Lynda back & sponsor her again. Her programme was so successful for all our staff from dealers to drivers, sales to secretaries, also our senior managers gave special praise.

T- Systems T-Mobile Conference

"I would like to thank you for your presentations at the Staff Forum. The feedback we have got has been very good indeed and, of the responses, Lynda's part appeared to be very well received and helped lift spirits, as well as reinforce the strong customer messages from our Managing Director".

Head of Marketing & Communications T-Systems UK

"A very inspiring woman"

Staff Forum feedback

VideoArts -One of the world's leading training providers.

"Lynda's launch presentation for our new e-learning business was wonderful'. As our MD added... "Lynda is a natural presenter, inventive and full of good ideas with strong messages based on real experience. Also, as we know from Video Arts own world leading products, a touch of humour really does make those important points stick."

Waitrose UK Retail outlets and part of the John Lewis Partnership - (JLP)

"Lynda, Thank you for helping to open our eyes in Waitrose and the JLP."







Lynda can be contacted at:  
Dedicated Mobile: +44 (0) 7775 658 067    
For more information e-mail: